Privacy Policy

LEGAL & COMPLIANCE

Privacy Policy

Last updated: October 2026 | UK General Data Protection Regulation (UK GDPR) Compliant

1. Introduction

Art From The Artist (“we”, “our”, or “us”), operating at ArtFromTheArtist.uk, is committed to safeguarding the privacy of our website visitors and collectors. This policy details how we collect, use, and protect your personal information in accordance with the UK Data Protection Act 2018 and the UK GDPR.

2. Information We Collect

When you browse or place an order on ArtFromTheArtist.uk, we may collect the following necessary information:

  • Contact details: Full name, delivery address, billing address, email address, and telephone number.
  • Order records: Information about the specific original paintings purchased and fulfillment status.
  • Technical data: IP address, browser type, and operating system collected via essential server logs.

3. Payment Information Security

All financial transactions are conducted through secure, PCI-DSS compliant third-party payment gateways (Stripe and PayPal). We never collect, process, or store credit or debit card numbers on our servers.

4. How We Use Your Data

We use your information strictly to:

  • Process, pack, and fulfill your original artwork orders.
  • Provide delivery updates and tracking information via Royal Mail Tracked 24.
  • Respond to direct customer service inquiries and framing questions.
  • Comply with statutory UK tax and accounting obligations (HMRC).

5. Sharing with Third Parties

We will never sell, rent, or trade your personal data. Data is shared strictly with trusted service partners required to fulfill your order:

  • Royal Mail: Name and shipping address to deliver parcels with Tracked 24 service.
  • Stripe & PayPal: Payment processing and fraud prevention.

6. Cookies

We use strictly necessary functional cookies required for core website features, such as preserving your shopping basket contents and remembering your preferred measurement units (inches or cm). We do not deploy third-party advertising or cross-site tracking cookies.

7. Your Rights Under UK GDPR

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information, subject to statutory record-keeping requirements. To make an inquiry, contact studio@ArtFromTheArtist.uk.